Delivery timelines, charges, and order fulfilment information for product orders.
This Shipping & Delivery Policy applies to all physical product orders placed on tarannumkhan.in, operated by Dr. Tarannum Khan's Skin Clinic.
We ship skincare and wellness products across India. Please read this policy carefully to understand our delivery process, timelines, and charges.
We currently deliver to all serviceable pin codes across India via reputable courier partners.
Mumbai (including suburban areas): Delivery available across Mumbai, Navi Mumbai, and Thane.
Rest of India: We deliver to most cities and towns across India. Delivery feasibility is subject to courier serviceability at your pin code.
If we are unable to deliver to your location, you will be notified within 1–2 business days of placing the order and a full refund will be issued.
Mumbai Delivery: ₹100 per order (flat rate).
Rest of India: Shipping charges are calculated at checkout based on the delivery location and order weight.
Shipping charges are non-refundable once the order has been dispatched, except in cases where the order is cancelled before dispatch or where we are unable to deliver.
Orders are processed within 1–2 business days of payment confirmation (excluding Sundays and public holidays).
Orders placed after 12:00 PM (IST) on a business day will be processed the following business day.
During peak periods or promotional sales, processing times may be extended. We will communicate any delays by email.
Mumbai (local delivery): 1–3 business days after dispatch.
Rest of Maharashtra: 2–4 business days after dispatch.
Rest of India (metro cities): 3–5 business days after dispatch.
Remote/rural areas: 5–8 business days after dispatch.
These are estimated timelines and may vary due to courier delays, weather conditions, strikes, or other circumstances beyond our control.
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment.
You can also check your order status by logging into your account on tarannumkhan.in and visiting the "My Orders" section.
For tracking assistance, contact us at tarannumclinic@gmail.com or WhatsApp +91 97699 00946.
If your order has not arrived within the estimated delivery window, please contact us at tarannumclinic@gmail.com with your order ID.
We will investigate the delay with our courier partner and provide an update within 2 business days.
If a shipment is confirmed as lost by our courier partner, we will offer a full replacement or refund.
If you receive a damaged or tampered package, please do not accept the delivery, or if already accepted, photograph the package and product immediately.
Report the issue to us within 48 hours of delivery at tarannumclinic@gmail.com with your order ID and photographs.
We will arrange a replacement or refund upon verification. Refer to our Cancellation & Refund Policy for further details.
Online consultation bookings are a digital service. There is no physical delivery involved.
Upon successful payment, you will receive a confirmation email with your consultation slot details and meeting link within a few minutes.
If you do not receive a confirmation email within 30 minutes of payment, please check your spam folder or contact us at tarannumclinic@gmail.com.
For any shipping or delivery queries, please contact:
Dr. Tarannum Khan's Skin Clinic
Near Worli Dairy, Worli, Mumbai, Maharashtra – 400018, India
Email: tarannumclinic@gmail.com
Phone / WhatsApp: +91 97699 00946
Website: tarannumkhan.in